Hi Brett thank you for suggest. i will try to download genians agent using https://x.x.x.x:8443/agent and i will try to upgrade firmware version regards _Beny_

Hello Beny, Try downloading the agent from https://x.x.x.x:8443/agent Regarding the error, since the server is a few versions back, we would recommend upgrading to the latest available version and see if the issue persists.  You can download the software here: Download Genians Software Then manually upgrade using these instructions: https://docs.genians.com/release/en/system/system-software.html#update-the-policy-server-and-sensor-manually Please also fee free to …

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If reimaging your server does not solve the problem, please collect all the logs using the method shown here. Provide the logs to us via slack, and we will investigate the root cause of the issue.

hello Scott, thank you for your reply, the reason i want to increase the  /dev/sda2, because my virtual genians keep crashing because of full disk, after restart everything normal but 2 or 3 days later it’s crashing again, i follow the 2000 nodes sizing.

We do not support resizing partitions on active installations. You can create a backup of your current installation and restore it to a new installation of the same version of Genian NAC. You can see instructions on how to obtain and restore a backup image here. To add the backup image to your newly installed …

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Hello, After testing, we have been unable to reproduce the error you have reported on our latest release version. Please check the following:  Version of Windows Settings controlling software installation on your windows machine Presence of Genians files in C:\\program files\Geni Genian NAC Node Policy Settings for Agent Execution Account If using an On-Premise installation, …

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Hello, After testing, we have been unable to reproduce the error you have reported on our latest release version. Please check the following:  Version of Windows  Settings controlling software installation on your windows machine Presence of Genians files in C:\\program files\Geni Genian NAC Node Policy Settings for Agent Execution Account If using an On-Premise installation, …

NAC agent not installed, installation stuck Read More »

Hi Dipak, Importing pcap is not a supported feature. Depending on your needs, it may be useful to import events using syslog. When an event is imported, you can configure a log filter to apply tags, which can place nodes/devices/users into groups/assign policies. See this article for more info.

Hi Andrea, We’re sorry to hear that you’re experiencing this issue. From the looks of it, the application sign in requirements for Google may have been changed. The issue has been reported internally to our developers. We will contact you directly with more info. Best Regards, Scott

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