Hi all,
my customer already install genians policy server and network sensor,
the genians firmware is 5.0.36.1021
they want to download genians agent from menu System > Update > Genians software
but the page show like this (see image) "An error has occurred. Please contact your system administrator"
they already try with other browser, and still error
they already reboot both genians (Policy server and network sensor), and still error
any suggest ?
Hello Beny,
Try downloading the agent from https://x.x.x.x:8443/agent
Regarding the error, since the server is a few versions back, we would recommend upgrading to the latest available version and see if the issue persists. You can download the software here:
Then manually upgrade using these instructions:
https://docs.genians.com/release/en/system/system-software.html#update-the-policy-server-and-sensor-manually
Please also fee free to reach out to us via Slack if you require additional support.
https://www.genians.com/slack
Thanks!