Hi all,

my customer already install genians policy server and network sensor,

the genians firmware is 5.0.36.1021

they want to download genians agent from menu System > Update > Genians software

but the page show like this (see image) “An error has occurred. Please contact your system administrator”

they already try with other browser, and still error

they already reboot both genians (Policy server and network sensor), and still error

any suggest ?