my customer already install genians policy server and network sensor,
the genians firmware is 126.96.36.1991
they want to download genians agent from menu System > Update > Genians software
but the page show like this (see image) "An error has occurred. Please contact your system administrator"
they already try with other browser, and still error
they already reboot both genians (Policy server and network sensor), and still error
any suggest ?
our customer need download .msi file for genians agent, if they using https://x.x.x.x:8443/agent it can only download .exe file.
i already try to restart policy server and network sensor, and still isue
how can i do upgrade the firmware, if the page system > update > genians sortware can't load perfectly ?
i try to upgrade in CLI using command geniup , but the version is up to date, which i know the latest version is 5.0.38
any other suggest ?