The Genians Partner Success (GPS) program is a tiered partnership model tailored to align with our partners’ core strengths and business objectives. Whether your focus is on sales, technical services, or developing custom solutions, GPS delivers the tools, resources, and support needed to grow your business with Genians’ industry-leading cybersecurity solutions.
Partners can engage at four levels:
Qualifications
| Authorized | SILVER | GOLD | PLATINUM | |
|---|---|---|---|---|
| Business Capability (Sales/Marketing) | ||||
| Present Genians Solutions (Sales pitch) | ✓ | ✓ | ✓ | ✓ |
| Demonstrate security product sales experiences | ✓ | ✓ | ✓ | |
| Demonstrate MSSP business experiences | ✓ | |||
| Reach set sales goal | 20K USD | |||
| Lead technical responses to RFI, RFP, RFQ and execute product demo & PoCs | ✓ | ✓ | ✓ | |
| Drive marketing events (Tradeshow, Seminar, Conference, Webinars) | ✓ | ✓ | ✓ | |
| Operation | ||||
| Deal registration | ✓ | ✓ | ✓ | ✓ |
| Present annual sales forecasting | ✓ | ✓ | ||
| Join Quarterly Business Review (QBR) | ✓ | ✓ | ||
| Certifications | ||||
| Genians Certified Engineer | ✓ | ✓ | ||
| Genians Certified Engineer | ✓ | ✓ | ||
Benefits
| Authorized | SILVER | GOLD | PLATINUM | |
|---|---|---|---|---|
| Marketing | ||||
| Partner locator | ✓ | ✓ | ✓ | |
| Tools & Collateral | ✓ | ✓ | ✓ | |
| Lead Sharing | ✓ | ✓ | ✓ | |
| Co-branded resources | ✓ | ✓ | ✓ | |
| Sales | ||||
| Discount (On-prem) | 30% | 40% | 50% | 55% |
| Discount (On-prem Subscription) | 25% | 30% | 40% | 45% |
| Discount (Cloud-Managed)) | 20% | 30% | 40% | 45% |
| Reward program / Deal Sharing | ✓ | ✓ | ✓ | |
| Support | ||||
| Online product training and support (Slack) | ✓ | ✓ | ✓ | ✓ |
| Onsite Product Training (Free training costs & accommodation) | ✓ | ✓ | ||
| Onsite Sales Training (Free training costs & accommodation) | ✓ | ✓ | ||
Customer Tech Support
| Level | Focus | Partner Roles | Genians Services for Partners |
|---|---|---|---|
| Authorized | NA | NA | • Dedicated Slack Channel |
| Silver | Basic troubleshooting and issue triage | • Provides Level 1 and 2 support • Escalates to Genians by opening a Jira ticket if needed | • Dedicated Slack Channel • Jira Account |
| Gold | Advanced technical support for known issues, configuration, and deeper diagnostics | • Provides Level 2 and 3 support • Escalates to Genians by opening a Jira ticket if needed | • Dedicated Slack Channel • Jira Account |
| Platinum | Expert-level support for complex or unknown issues; involves root cause analysis and development input | • Level 3 support • Except for reporting software defects, Platinum partners are expected to handle all customer support independently. | • Dedicated Slack Channel • Jira Account |